Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy governs orders placed with Verslas Solutions Pvt. Ltd. operating under the brand name Verslas Guru. Our services involve professional consultation, drafting, review, filing preparation, coordination with statutory portals, and engagement of internal resources from the time an order is accepted.

Because our work is service-based and time-sensitive, and because many assignments also involve statutory charges, government payments, certifying authorities, or third-party dependencies, this policy is intended to clearly explain how cancellations, refunds, abandoned orders, and billing disputes are handled.

By placing an order, making a payment, sharing documents, or asking us to proceed with a service, you acknowledge that you have read and accepted this policy.

2. Core No-Refund Rule

Verslas Guru follows a general no-refund policy once an order is placed and payment is received. This applies because we do not deny accepted work and our team begins reserving time, reviewing facts, assessing documents, planning filings, and coordinating execution immediately after confirmation.

A client not completing the process, not qualifying for the intended result, or deciding not to continue after order placement does not make the service refundable. The nature of compliance, registration, documentation, and filing support is that the professional effort begins well before the final outcome is issued by any authority.

This policy applies whether the assignment concerns registration, filing, drafting, response preparation, licence support, tax or ROC compliance, or related business advisory work.

3. Cancellation Requests

You may ask us to stop future work on an order by writing to connect@verslasguru.com. However, a cancellation request does not create a right to refund.

If a cancellation request is received, we may stop future execution steps that have not yet been taken. Even in that situation, the amount already paid remains non-refundable because professional time, review effort, internal coordination, and case allocation would already have occurred.

If any application, filing, draft, review, document collection, advisory call, portal preparation, payment coordination, name check, or submission work has started, the order remains non-refundable.

4. Client Responsibilities

Successful execution of most business and compliance services depends heavily on timely client cooperation. You are responsible for:

• providing complete, accurate, and lawful information;
• sharing all requested documents in the format requested by our team;
• responding to clarification requests within reasonable timelines;
• reviewing drafts, declarations, and submissions before approval;
• making statutory payments, stamp duty payments, government fees, and authority charges when required;
• maintaining active email, mobile, OTP, DSC, Aadhaar, PAN, GST, DIN, or other credentials required for the assignment;
• ensuring that the proposed transaction, structure, or filing is legally permissible and commercially intended by you.

If a case is delayed, kept on hold, rejected, marked defective, not processed, or not completed because the client did not cooperate, did not provide correct documents, became unreachable, changed instructions, or stopped participating, the order will remain non-refundable.

5. Non-Refundable Circumstances

Without limitation, no refund shall be issued in any of the following situations:

• the client changes their mind after payment;
• the client decides not to proceed or delays the matter indefinitely;
• the client fails to provide documents, clarifications, approvals, OTPs, signatures, or statutory payments in time;
• the client provides incomplete, inaccurate, inconsistent, outdated, or misleading information;
• the client is found to be ineligible for the service or intended outcome after review;
• the authority raises objections, seeks resubmission, asks for additional documents, or rejects the matter for reasons not solely caused by our internal drafting error;
• there are delays, downtime, or disruptions on MCA, GST, Income Tax, DGFT, FSSAI, IP India, or any other government or third-party portal;
• there is a delay caused by certifying authorities, government departments, banks, payment gateways, courier agencies, or third-party verification providers;
• the law, portal process, fee structure, eligibility criteria, or authority practice changes after the order is placed;
• the service outcome depends on approval, discretion, examination, or acceptance by a statutory or regulatory authority.

In all such cases, the fact that the client did not obtain the intended result, or did not obtain it within an expected timeline, does not by itself create any refund entitlement.

6. Government & Third-Party Charges

The following amounts are strictly non-refundable once incurred, paid, booked, or processed:

• government filing fees;
• stamp duty and statutory levies;
• DSC, DIN, certification, attestation, notarisation, or apostille charges;
• portal, processing, token, or utility charges;
• professional fees paid to external specialists where engaged for your matter;
• taxes, duties, cess, or official payment collection charges;
• payment gateway charges, bank charges, forex charges, or transfer fees.

These amounts are either remitted onward or become irrecoverable as soon as the related step is initiated. They cannot be refunded by Verslas Guru merely because the client later wishes to cancel or because the authority outcome is not favourable.

7. Non-Completion, Delay, or Rejection

Many of our services assist the client through a process; they do not guarantee a government approval or a business outcome independent of the facts provided by the client. For that reason, no refund shall be payable merely because:

• the matter remains pending with an authority;
• the authority asks for clarification, hearing, resubmission, or additional records;
• the client becomes ineligible during processing;
• the authority refuses, rejects, reschedules, or questions the filing;
• the client stops cooperating after work has started;
• the client expected a faster completion timeline than what the facts, portal conditions, or authority workflow allowed.

Verslas Guru is engaged to undertake the work, prepare documentation, guide compliance, and process the matter in good faith. It is not our fault if the client ultimately does not get the matter completed due to client-side failure, authority-side discretion, or external process constraints outside our control.

8. Abandoned or Paused Orders

If we request documents, approvals, responses, or statutory payments and do not receive a meaningful response from the client for 30 days, we may place the order on hold. If the non-response continues, the order may be treated as abandoned.

Abandoned or paused orders are not eligible for refund. We may, at our discretion, allow reactivation of the case, but reactivation may require:

• fresh review of documents;
• updated pricing based on current scope;
• payment of revised government fees or portal charges;
• additional professional fees if the case needs to be rebuilt, rechecked, or refiled.

If prolonged delay results in expiry of documents, change in law, lapse of approval, or change in fee structure, the client shall bear the consequences and additional costs.

9. Rework & Resubmission

If a matter requires revision, clarification, or resubmission, we may assist with rework depending on the service scope purchased and the reason the rework became necessary.

If the need for rework arises because of client-provided errors, missing records, changed instructions, delayed responses, or newly discovered facts, additional professional fees may apply. Any fresh government or third-party charges will always be payable by the client.

If we determine that a limited correction is appropriate within the original scope, we may carry out that correction without refund and without treating the original order as cancelled.

10. Limited Exceptions

Our no-refund policy has very limited exceptions. We may consider a reversal only in the following narrow cases after verification:

• Duplicate payment: the same order was paid for more than once.
• Objectively excess billing: an amount higher than the correct invoice value was charged by mistake.

Any such reversal is limited strictly to the verified excess amount actually received by us. It does not apply to processing charges, gateway fees, statutory amounts, or any cost that has already been allocated or remitted.

11. Chargebacks & Disputed Payments

If you believe there is a payment issue, you must first write to us and allow reasonable time for verification. Initiating a chargeback without first contacting us may result in suspension of ongoing work and documentary defence by our team before the payment processor or bank.

Where services have been accepted, reviewed, drafted, processed, or worked upon, we reserve the right to contest chargebacks and place all relevant communications, work logs, drafts, invoices, and case history before the payment provider.

We also reserve the right to recover gateway losses, bank penalties, administrative costs, and legal expenses arising from abusive or unjustified payment disputes.

12. Contact Us

For cancellation support, billing clarification, or duplicate-payment review, please contact: